FAQs Returns

Refund Policy

Returns

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange. We are not responsible for incorrect sizes of your product. Please check the sizing charts prior to purchase or contact us for measurements.

Returns must be received in new condition. Items returned with obvious use, makeup, animal hair, dander, perfume, or similar product stains may be subject to refusal. 

 

Additional non-returnable items:

Gift cards

 

To complete your return, we require a receipt or proof of purchase.

 

Please do not send your purchase back to the manufacturer. 

Return Address:

P.O Box 1761

Mesilla Park, NM 88047 USA

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

Defective or Damaged Products

In the rare event that an order is shipped with a defect, we will offer a replacement if the defect is reported within 30 days. In order to receive a replacement product, the customer needs to simply provide us a picture of the product (defect) in question and the name on the order and email it to desertrepublic@gmail.com . Once we verify the defect, we will ship a replacement product and send it right out to the address on file. 

Defect returns:

1. Contact us at desertrepublic@gmail.com by submitting an online ticket with your order number and issue. You may also submit a request through our Facebook chat.

2. Please email us the tracking information for the items being sent back, for we do not cover the cost of shipping back to us.

3. Ship package(s) through your local USPS

4. Your replacement item will be shipped out to you 7-10 days of us receiving your return.

If we review the defect and determine it is not a manufacture error, your products will be shipped back to the address on file. 

 

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at desertrepublic@gmail.com or 575-323-1682.

 

Sale and clearance items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

 

Exchanges (if applicable)

If you need to exchange an item, send us an email at desertrepublic@gmail.com. This process is handled the same as the return process. See above.  Please note some  items might not have additional sizes available for exchange.

 

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

 

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

 

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.